Shipping + Handling

SHIPPING

At Kate James our orders are processed and posted Monday, Wednesday & Friday. 

Shipping available world wide. Our shipping rate is set price.

Australia/ New Zealand/ Indonesia -Standard Shipping FREE, Express Shipping $19.95 AUD.

Rest of the world - Standard Shipping $14.95 AUD, Express Shipping $29.95 AUD

Orders are shipped from either Australia or Indonesia and can be shipped to a residential or commercial postal address, but unfortunately we can not ship to PO BOX.

Some orders may be split into more than one package and shipped separate.

After an order is shipped, you will receive a shipping notification email that will notify you of the carrier we've used to ship your order and the different tracking.

PLEASE NOTE DELIVERIES OUTSIDE AUSTRALIA

As the recipient, you are liable for all import duties and customs, this fee is separate to that of shipping and differs from country to country. If you are required to pay duty and taxes this will be sent to you after purchase. Please note this differs for each country code.

We will not be held liable for any fees or taxes related to customs and duties. It is at the customer’s discretion to be familiar with these fees.

Any international orders unclaimed will be sent back to us and the customer will be expected to pay for re-delivery.

DELIVERY WITH-IN BALI, INDONESIA

We offer free delivery with-in Bali, Indonesia. Purchased items will be delivered by staff member direct to villa or hotel. We aim for next day delivery, except Sundays. 

Bali customers at check-out please provide villa/hotel address as well as preferred contact details (whatsapp desirable).

A Kate James team member will be in touch by preferred contact method to arrange best delivery time for you. 

CUSTOMER CARE 

For further assistance, please contact 

EMAIL : hello@katejamesstudios.com